Resume

I am a user experience professional with 11 years in user experience, 7 years managing people, and 15 years in technology

Highlights:

• Leadership:  Built the 8 person user research team for Microsoft.com
• Global expertise:  Managed product design and user research in China & Southeast Asia.
• Education:  MS in User Centered Design & Engineering. All MBA coursework completed.

Click here for my resume / CV in Adobe Acrobat format.

Work overview & case studies

Selected HCI research

 Online user metrics scorecard

How can we better measure and make product teams accountable for customer success in using our product?

Created a programmatic way of improving our division's online properties, by: 1) Gathering and trending user performance at common tasks, and reporting in quarterly business reviews. 2) Driving user issues and feedback data into the product development process. A win for the business and a win for customers.

The UPA 2002 website entry and final poster.

International user differences - Japan

Will our international users be equally successful if we simply translate the content and use the same site templates and architecture, or do we need to create unique international websites?

Created a study to determine if there were differences in usability for users from different countries: (eg. Japan vs. USA) if we merely translated the content. The answer is, it depends.

Here is a summary presentation and a CHI workshop position paper.

Survey response bias with international users

Non-native speakers participate in our online surveys conducted in English. How are these worldwide customers influencing our data?

Mined 84,000 responses to online surveys conducted on microsoft.com, looking for differences in 1) response rates, and 2) preferences. Non-native speakers participate in English research less often, and give lower scores.

• Robotics talk given at UW school of Enginnering, 2009